1. Acceptance of Terms

By accessing or using Instrobook, you agree to these Terms of Service and any additional policies referenced on the platform. If you do not agree to these terms, you should not use Instrobook.

2. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into binding agreements to create an Instrobook account. You are responsible for providing accurate account information, maintaining the security of your account, and promptly updating information that changes.

You are responsible for activity performed through your account unless you promptly notify Instrobook of suspected unauthorized access.

3. Instrobook's Role

Instrobook provides an online marketplace through which planners can discover, request, book, communicate with, and pay independent musicians and music professionals.

Unless expressly stated otherwise, Instrobook is not the performer, event planner, venue, employer, employee, agent, partner, or joint venturer of either party to a booking. Musicians provide their services independently and are responsible for how they perform those services.

Instrobook does not guarantee that a particular musician will accept a booking request or that a particular booking opportunity will be available.

4. Planner Responsibilities

Planners are responsible for providing complete and accurate information about an event, including its type, date, start time, expected duration, location, and other information reasonably necessary for the musician to evaluate and perform the booking.

Planners must not intentionally misrepresent an event in order to obtain a lower rate, avoid applicable fees, bypass availability restrictions, or otherwise circumvent Instrobook's booking process.

5. Musician Responsibilities

Musicians are responsible for accurately representing their experience, instruments, services, pricing, minimum booking duration, availability, travel preferences, media, and other profile information.

By accepting a booking, a musician agrees to make reasonable efforts to arrive as required and provide the services represented in the accepted booking. Musicians are responsible for maintaining any equipment, licenses, permissions, insurance, or other requirements applicable to the services they independently provide.

6. Bookings and Acceptance

A planner may submit a booking request for an available musician through Instrobook. Payment is collected as part of the booking request process, but a booking is not considered accepted by the musician until the musician accepts the request through the platform.

Booking requests may expire, be declined, or otherwise become unavailable. Instrobook may cancel or prevent a booking when necessary to protect platform integrity, enforce these terms, address payment problems, or comply with applicable law.

7. Pricing, Payments, and Fees

Pricing displayed through Instrobook may include the musician's performance amount, Instrobook service fees, applicable last-minute booking fees, and other amounts disclosed before payment.

The planner is responsible for reviewing the total price before submitting payment. Payments are processed through third-party payment providers. By submitting payment, the planner authorizes the applicable charges shown during checkout.

Musicians authorize Instrobook and its payment providers to process booking-related payments, refunds, platform fees, adjustments, and payouts in accordance with these terms and the applicable booking policies.

8. Cancellations and Refunds

Cancellations and refunds are governed by Instrobook's Cancellation & Refund Policy displayed on the platform. Refund eligibility may depend on which party cancels and the amount of time remaining before the scheduled event.

Service fees and applicable last-minute booking fees may be non-refundable as described in the Cancellation & Refund Policy, except where a refund is required by applicable law.

9. Extra Time and Booking Extensions

Eligible bookings may allow planners to request additional performance time. An extension is not confirmed unless the musician approves the request and any required additional payment is successfully completed.

Confirmed extensions become part of the booking record and may affect the scheduled end time, total amount paid, musician compensation, and applicable cancellation or refund calculations.

10. Check-In, Checkout, and Performance Records

Instrobook may provide QR codes, manual codes, timestamps, booking records, messages, and other platform features to help document check-in, checkout, and completion of a booking.

Users must not falsify, manipulate, share for unauthorized use, or intentionally circumvent check-in or checkout verification. Instrobook may consider available platform records when reviewing disputes.

11. Communications

Instrobook may provide messaging and notification features for booking-related communication. Users must not use these features for harassment, fraud, spam, unlawful activity, or attempts to misuse the platform.

Instrobook may also send transactional communications concerning accounts, bookings, payments, cancellations, disputes, security, and other service-related matters.

12. Reviews and User Content

Users may be permitted to submit reviews, profile information, photographs, performance videos, messages, and other content. You retain ownership of content you own, but you grant Instrobook a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and use that content as reasonably necessary to operate, provide, improve, and promote the Instrobook service.

You may only upload content that you have the right to use. Content must not infringe another person's intellectual property, privacy, publicity, or other legal rights. Instrobook may remove content that violates these terms or applicable law.

13. Prohibited Conduct

Users may not use Instrobook to commit fraud, impersonate another person, provide intentionally false information, harass others, interfere with platform security, manipulate bookings or payments, upload malicious software, access another user's account without authorization, or engage in unlawful activity.

Users may not attempt to manipulate event types, pricing, booking duration, availability, payment records, check-in or checkout information, refunds, reviews, or other platform systems for improper benefit.

14. Disputes and Platform Review

Users should promptly report booking disputes, no-shows, payment issues, or other material problems through the support channels provided by Instrobook.

Instrobook may review relevant booking information, payment records, messages, check-in and checkout records, and information submitted by the parties when assisting with a dispute. Instrobook may take reasonable platform actions based on that review, including account actions, payment or payout adjustments where permitted, and enforcement of these policies.

15. Account Suspension and Termination

Instrobook may restrict, suspend, or terminate an account when reasonably necessary to address suspected fraud, safety concerns, repeated booking failures, policy violations, payment abuse, unlawful conduct, or threats to the platform or its users.

Termination or suspension does not eliminate obligations arising from bookings, cancellations, payments, refunds, disputes, or other transactions that occurred before the account action.

16. Third-Party Services

Instrobook relies on third-party providers for certain services, including payment processing, authentication, hosting, mapping, communications, and other infrastructure. Those services may also be subject to their own terms and privacy practices.

17. Platform Availability

Instrobook may modify, maintain, suspend, or discontinue features from time to time. We do not guarantee that the platform will always be uninterrupted, error-free, or available at every location or time.

18. Disclaimer of Warranties

To the extent permitted by law, Instrobook is provided on an "as is" and "as available" basis. Instrobook does not guarantee the quality, suitability, conduct, reliability, or performance of any individual planner, musician, venue, or other third party using or connected with the platform.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Instrobook will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform, a booking, an event, or the conduct of another user or third party.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

20. Changes to These Terms

Instrobook may update these Terms of Service as the platform, its policies, or applicable requirements change. When appropriate, we will provide notice of material changes through the platform or other reasonable means. Continued use of Instrobook after an updated version becomes effective constitutes acceptance of the updated terms to the extent permitted by law.

21. Contact

Questions about these Terms of Service may be submitted through Instrobook's official support or contact channels.

1. Overview

This Privacy Policy explains how Instrobook collects, uses, shares, and protects information when you use our website, applications, booking services, and related features.

By using Instrobook, you acknowledge the practices described in this Privacy Policy.

2. Information You Provide

We may collect information you provide when creating or maintaining an account, including your name, email address, account type, profile information, and other information necessary to operate your account.

Musicians may provide additional information such as instruments, biography, pricing, availability, minimum booking duration, travel preferences, city and state, photographs, performance videos, and social or professional links.

Planners may provide information about events, including event type, date, time, duration, venue or event address, booking notes, and other information needed to request and manage a musician.

3. Booking and Transaction Information

When you participate in a booking, we collect and maintain information associated with the transaction. This may include booking identifiers, event details, selected musician, pricing, service fees, applicable last-minute fees, payment status, cancellations, refunds, extensions, check-in and checkout information, and payout status.

We use this information to operate the booking, payment, refund, payout, support, fraud-prevention, and dispute-resolution features of Instrobook.

4. Payment Information

Payment processing and musician payout services may be provided by third-party payment processors. Instrobook may receive transaction-related information such as payment status, amounts, payment identifiers, refunds, payout information, and limited payment-method details made available by the payment processor.

Instrobook does not need to store complete payment card numbers in order to provide its marketplace services when those details are collected and processed directly by the applicable payment processor.

5. Location Information

Instrobook may collect location information that users provide for booking and marketplace features. Musician profiles are designed to use city and state information, rather than a musician's private street address, for public location and travel-range features.

Instrobook may store geographic coordinates associated with a selected city or location to determine approximate travel distance and whether a musician is eligible for an event location.

Event addresses provided by planners may be more precise because they are necessary to coordinate and perform a confirmed booking. We use and disclose booking-location information as reasonably necessary to provide the booking service.

6. Messages and Communications

Instrobook may store messages and other communications sent through the platform. These communications may be used to provide the messaging service, maintain booking records, investigate reports, prevent abuse, provide support, and assist with disputes.

We may also maintain records of transactional notifications and service-related communications concerning bookings, payments, cancellations, security, and account activity.

7. Photos, Videos, Reviews, and Other Content

We may collect and store content you choose to submit to Instrobook, including profile photographs, musician performance videos, reviews, ratings, biographies, booking notes, reports, and support submissions.

Certain profile information, photographs, performance media, ratings, reviews, city and state information, and professional information may be displayed to other users or publicly where necessary for marketplace discovery and profile features.

8. Information Collected Automatically

When you access Instrobook, we and our service providers may automatically collect technical information such as device and browser information, IP address, timestamps, authentication activity, application errors, and information about interactions with the service.

This information may be used to operate, secure, troubleshoot, analyze, and improve Instrobook.

9. How We Use Information

Instrobook may use collected information to provide and maintain accounts, connect planners and musicians, process bookings and payments, calculate availability and travel eligibility, provide messaging, administer refunds and payouts, provide customer support, prevent fraud and abuse, resolve disputes, enforce our policies, improve the service, and comply with legal obligations.

10. How Information Is Shared

We may share information between planners and musicians when reasonably necessary to discover, request, accept, manage, and perform a booking.

We may also provide information to service providers that perform functions on our behalf, such as payment processing, authentication, cloud hosting, data storage, mapping and location services, email or communications delivery, security, and technical infrastructure.

We may disclose information when reasonably necessary to comply with applicable law, legal process, valid governmental requests, protect the rights or safety of Instrobook or others, investigate fraud or abuse, or enforce our agreements and policies.

11. Sale of Personal Information

Instrobook does not sell personal information for money. If our data practices change in a way that creates additional rights under applicable privacy law, we will update this Privacy Policy and provide any controls or notices required by law.

12. Data Retention

We retain information for as long as reasonably necessary to provide Instrobook, maintain business and transaction records, comply with legal and financial obligations, prevent fraud, enforce agreements, resolve disputes, and protect the platform and its users.

Some booking, payment, refund, dispute, security, and audit records may need to be retained after an account is closed or a deletion request is received.

13. Data Security

Instrobook uses reasonable administrative, technical, and organizational measures designed to protect personal information. These measures may include access controls, authentication, encrypted network communications, restricted administrative access, and security rules governing application data.

No internet-based service or method of electronic storage can guarantee absolute security, and Instrobook cannot guarantee that unauthorized access or disclosure will never occur.

14. Your Choices and Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, such as the right to request access, correction, deletion, or information about how certain personal information is used or disclosed.

You may also update certain profile and account information directly through Instrobook. Requests concerning personal information may be submitted through our official support or contact channels.

We may need to verify your identity before completing certain requests. Some information may be retained when permitted or required by law, including transaction, fraud-prevention, dispute, security, tax, accounting, and other legally necessary records.

15. Cookies and Similar Technologies

Instrobook and its service providers may use cookies, local storage, or similar technologies that are necessary for authentication, security, preferences, application functionality, and operation of the service.

If Instrobook introduces analytics, advertising, or other non-essential tracking technologies, we may provide additional notices or choices where required by applicable law.

16. Children's Privacy

Instrobook is intended for users who are at least 18 years old. We do not knowingly provide accounts to children under 18.

17. Changes to This Privacy Policy

We may update this Privacy Policy as Instrobook's services, technology, or legal obligations change. We will update the effective date and provide additional notice when appropriate.

18. Contact Us

Questions or requests concerning this Privacy Policy or personal information may be submitted through Instrobook's official support or contact channels.

1. Independent Service Providers

Musicians offering services through Instrobook do so as independent service providers. Instrobook provides a marketplace and related technology for connecting musicians with planners but does not employ musicians or control the manner in which musicians perform their professional services.

Nothing in these terms creates an employment, partnership, joint venture, franchise, or agency relationship between a musician and Instrobook.

2. Musician Profile Information

Musicians are responsible for keeping their profile information accurate and current, including their name, instruments, experience, biography, city and state, travel preferences, availability, pricing, minimum booking duration, photographs, performance media, and other information presented to planners.

Musicians must have the right to use any photographs, videos, music, recordings, text, or other materials they upload to Instrobook.

3. Pricing

Musicians may establish rates and other booking preferences through the features provided by Instrobook. Rates may vary based on event type and may be subject to minimum booking durations or other disclosed booking requirements.

When a booking is created, Instrobook may preserve the applicable musician rate and other pricing information as part of the booking record. A musician may not retroactively change the agreed rate for an existing accepted booking except through an authorized Instrobook feature.

4. Accepting Bookings

Musicians are responsible for reviewing the event information provided with a booking request before accepting it. By accepting a booking, the musician agrees to provide the requested services at the agreed date, time, location, duration, and rate reflected in the booking.

Musicians should only accept bookings they reasonably expect to be able to perform. Repeated cancellations, no-shows, or other failures to fulfill accepted bookings may result in restrictions, suspension, or termination of an Instrobook account.

5. Payment Processing and Payout Accounts

Instrobook uses third-party payment providers to process planner payments and musician payouts. Musicians may be required to create or maintain an eligible connected payout account and provide information requested by the payment provider before receiving funds.

Payment providers may require identity, business, tax, banking, or other verification information and may impose their own terms, restrictions, processing times, or account requirements.

Instrobook does not guarantee the timing of a bank deposit when payout timing depends on a payment processor, banking institution, verification requirement, regulatory review, or other circumstance outside Instrobook's direct control.

6. Musician Earnings

The amount designated as musician earnings for a completed booking is based on the applicable performance amount and any confirmed paid extensions, subject to cancellations, refunds, payment disputes, adjustments, and other provisions described in these policies.

Planner-facing Instrobook service fees and applicable last-minute booking fees are platform charges and are not part of the musician's performance compensation unless Instrobook expressly states otherwise.

7. Check-In, Checkout, and Payout Eligibility

Instrobook may use check-in and checkout verification to help establish that a musician arrived for and completed a scheduled booking. Verification may include QR codes, manual codes, timestamps, booking records, and other platform information.

Successful completion of required booking steps may be used when determining payout eligibility. Instrobook may delay review or payout when a booking is incomplete, disputed, under investigation, or missing information reasonably necessary to determine its status.

8. Extra Time and Extensions

A planner may request additional performance time for an eligible booking. The musician is not required to accept an extension.

If the musician approves the request, the extension is not confirmed until the required additional payment is successfully completed through Instrobook.

Approved extra time uses the hourly rate associated with the existing booking. Confirmed and paid extension performance amounts may increase the musician's earnings for that booking.

9. Planner Cancellations and Musician Cancellation Protection

When a planner cancels an accepted booking, the musician may be entitled to a protected portion of the performance amount depending on the time remaining before the event and the applicable Cancellation & Refund Policy.

When cancellation protection applies, Instrobook may retain a platform fee equal to 25% of the musician's protected cancellation amount. The remaining 75% of that protected amount is designated for the musician, subject to payout eligibility, payment status, and any required adjustments.

Cancellation protection applies only as provided by the policy in effect for the applicable booking and does not guarantee payment where the underlying transaction is invalid, fraudulent, reversed, or otherwise legally required to be refunded.

10. Musician Cancellations

If a musician cancels an accepted booking, the planner is entitled to the refund specified by Instrobook's Cancellation & Refund Policy. Under the current policy, a musician cancellation results in a full planner refund of the amounts paid for the booking, including eligible paid extensions.

A musician who cancels the booking is not entitled to musician cancellation protection or a cancellation payout for that booking.

Instrobook may consider the circumstances and frequency of musician cancellations when determining whether account restrictions or other platform actions are appropriate.

11. No-Shows and Performance Disputes

A musician who fails to appear for an accepted booking without an authorized cancellation may be treated as a no-show. No-shows may result in loss of payout eligibility, refunds to the planner, account restrictions, suspension, or other appropriate action.

When performance completion is disputed, Instrobook may review available booking information, check-in and checkout records, messages, payment records, reports, and information provided by both parties before determining appropriate platform action.

12. Refunds, Payment Disputes, and Chargebacks

A planner may have rights to refunds or payment disputes under Instrobook's policies, applicable law, or rules governing the payment method used for the transaction.

If a payment associated with musician earnings is refunded, reversed, disputed, or charged back, Instrobook may delay, withhold, offset, or adjust related payouts to the extent permitted by applicable law and the applicable payment-provider rules.

Instrobook may request information from the musician when responding to a payment dispute or investigating suspected fraud.

13. Payout Holds and Adjustments

Instrobook may delay or place a hold on a payout when reasonably necessary to investigate a dispute, suspected fraud, payment reversal, booking irregularity, security concern, policy violation, or other issue affecting payout eligibility.

Any payout adjustment will be based on the applicable booking records, payment status, refund status, cancellation policy, dispute outcome, payment-provider requirements, and applicable law.

14. Taxes

Musicians are responsible for understanding and satisfying their own tax obligations arising from income earned through Instrobook, except for taxes that Instrobook is legally required to collect, report, withhold, or remit.

Instrobook or its payment providers may request tax information and may issue or report tax documents when required by applicable law.

15. Equipment, Transportation, and Professional Requirements

Unless specifically included in an accepted booking, musicians are responsible for their own transportation, instruments, equipment, supplies, insurance, permits, licenses, and other resources necessary to provide their independent services.

Planners and musicians are responsible for communicating any special event requirements through the booking and communication features made available by Instrobook.

16. Circumvention and Off-Platform Payments

Users must not use Instrobook to intentionally manipulate bookings, payments, refunds, payouts, reviews, or other platform records.

Where Instrobook has introduced a planner and musician through the platform for a booking, users must not improperly circumvent the Instrobook booking or payment process for the purpose of avoiding applicable platform fees or protections associated with that booking.

17. Changes to Musician Terms

Instrobook may update these Musician Terms & Payout Policy as marketplace features, payment processes, or legal requirements change. Material changes may be communicated through the platform or other reasonable means.

18. Contact

Questions concerning musician bookings, payouts, cancellations, or these terms may be submitted through Instrobook's official support or contact channels.