Our Policies

• All booking requests must be submitted through our official website: Instrobook.com

• For best practice, requests should be made at least 14 days in advance of the event to ensure artist/musician availability.

• To increase the likelihood of securing a musician's availability, we recommend booking well in advance. 

• Please note that we cannot guarantee the musician/artist availability within this timeframe. 

• A detailed description of the event (date, time, location, type of event, expected audience size, and technical requirements) is required to process the booking.

• Please note the following surcharge schedule based on the time of booking:

  • 4 days or more before the event: No surcharge

  • 3 days before the event: 10% surcharge

  • 2 days before the event: 15% surcharge

  • 1 day before the event: 25% surcharge

  • Same day: 30% surcharge​
     

• ​​Let’s say your event is on March 10:

  • If you book on March 6 (4 days before), no surcharge will apply.

  • If you book on March 7 (3 days before), there will be a 10% surcharge.

  • If you book on March 8 (2 days before), the 15% surcharge will apply.

  • If you book on March 9 (1 day before), there will be a 25% surcharge.

  • If you book on March 10 (same day), a 30% surcharge will apply.
     

• Important Note for Booking 3 Days Before the Event:

  • If you book 3 days before the event, please note that we cannot guarantee the musician/artist availability within this timeframe. 

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• A deposit fee is required to secure the artist/musician.

• Full payment must be completed at least 2 days before the event date unless otherwise agreed upon in writing.

• An invoice will be sent after your booking is confirmed by the artist/musician. Payments can be made via credit card, bank transfer, or other approved methods.

• If the client cancels the booking after booking but before 48 hours of the event, they will receive a 50% refund of their initial deposit.

• If the client cancels the booking within 48 hours of the event, they will forfeit their initial deposit.

• A 15% convenience fee of the total invoice amount will be collected from Instrobook for each booking.

• This convenience fee must be paid at least 48 hours before the event date.

• Failure to pay the convenience fee within the specified timeframe may result in the cancellation of the booking, with applicable cancellation fees.

• Clients are responsible for providing a suitable performance space and meeting all technical requirements specified by the artist.

• Adequate security, sound, and lighting equipment should be arranged in advance to ensure a smooth performance.

• Any changes to event details (e.g., location, timing) must be communicated to Instrobook at least 72 hours in advance.

• Clients may be responsible for providing accommodations and transportation for the artist if the event location is outside the artist's home city.

• Specific hospitality and travel requirements will be outlined in the booking agreement.

• Instrobook is not liable for any accidents, injuries, or damages that occur during the event. The client  should have adequate insurance coverage.

• Artists booked through Instrobook will not be held responsible for any event-related incidents beyond their control.

• The client is responsible for promoting the event and must coordinate directly with the artist/musician regarding the use of names, likenesses, and promotional materials.

• Any use of the artist's/musician's name, likeness, or promotional materials must be agreed upon between the client and the artist/musician. Instrobook is not responsible for any promotional agreements or disputes between these parties.

• Unauthorized use of the artist's/musician's name or likeness without prior approval from the artist/musician is strictly prohibited.

• Neither Instrobook nor the artist shall be held responsible for cancellations or performance delays caused by events beyond their control (e.g., natural disasters, acts of war, government restrictions).

• All communication between the clients and the artist should be coordinated through Instrobook.

• Direct contact with the artist is only permitted after the booking has been confirmed and with the consent of Instrobook.

• Any disputes arising from the booking agreement will be resolved through negotiation or mediation as a first step.

• If a resolution cannot be reached, the matter may be settled through arbitration in accordance with applicable laws.

• The client is responsible for ensuring that all technical requirements for the performance are met, as specified in the rider provided by the artist.